Online Shop Terms & Conditions

Version Number MB-S06 | Last updated 5 October 2026

These terms apply to purchases through The Meat Box online shop, including Build Your Own Box. The seller is Kyle Azzoppardi, sole trader trading as The Meat Box, VAT number MT 2853 9024, at 93 Il Macellaio, Triq Il-Mimosa, Gwardamangia, Tal-Pieta, PTA 1042, Malta. Monthly Plans are covered by our separate Monthly Plan Subscription Terms & Conditions. Our Privacy & Cookie Policy explains how we use personal information.

Prices, Weight-Based Products and Temporary Deposit

Prices are in euros and include applicable VAT. Delivery and other charges are shown before checkout. For products sold by weight, the selected weight and basket price are estimates; the final price is based on the actual supplied weight at the kilogram price agreed when you ordered. Reasonable natural variation in supplied weight is expected.

Where shown at checkout, a 20% Temporary deposit for weight variations is added to eligible meat items. This is an allowance for possible weight differences, not an additional fee. For card payments using pre-authorisation, the checkout amount is reserved and, after weighing, only the final amount due is captured. Any unused reserved amount is released by the card issuer. We will not collect more than the authorised amount without arranging additional payment with you.

Products are subject to availability and quality checks. If an item cannot be supplied, we may contact you about an alternative, price adjustment or other appropriate solution. Please check ingredient and allergen information before ordering and contact us if you need clarification.

Order Acceptance and Changes

We may decline or cancel an order for a legitimate reason, including unavailable stock, an unsupported delivery address, an obvious pricing or website error, suspected fraud or inability to fulfil the order safely. Where we cancel an order after payment, any amount legally due for products not supplied will be returned or otherwise resolved as required by law.

If you wish to change or cancel an order, contact us as soon as possible with the order number. We will confirm whether the request can still be accommodated. Once fresh products have been cut, weighed, prepared or dispatched, we may refuse a voluntary change or cancellation, except where the law requires otherwise.

Delivery and Collection

Available delivery or collection options, dates, time windows and charges are shown at checkout. Same-day delivery is unavailable for orders placed after 11:00 am Malta time and remains subject to available capacity before that cut-off. Delivery times are estimates unless expressly agreed otherwise.

You or an authorised recipient must be available to receive chilled goods, or collect them at the agreed time. You are responsible for providing a working telephone number, correct address and necessary access information. If delivery fails because the details are incorrect, access is unavailable or nobody is present, we may hold the order and agree any additional delivery arrangements or charges with you before another attempt.

We are not responsible for delays caused by traffic, weather, supplier disruption or other circumstances outside our reasonable control, although mandatory consumer rights remain unaffected.

Returns, Refunds and Product Problems

Fresh meat and other goods liable to deteriorate or expire rapidly are generally not eligible for change-of-mind returns. We therefore do not offer voluntary returns or refunds merely because a customer changes their mind, no longer wants an item or cannot use it, except where we expressly agree otherwise.

If goods are unsafe, defective, missing or not as described, statutory consumer remedies remain available. Please report the problem promptly, preferably on the day of delivery or collection, and provide photographs or other reasonable information where helpful. Do not consume food you believe is unsafe.

A refund is not automatic in every complaint. The appropriate remedy depends on the circumstances and applicable law and may include replacement, a proportionate price adjustment or, where required, a refund. Nothing in these terms limits a remedy that the law requires us to provide.

You are responsible for refrigerating or freezing products promptly after receipt and following storage and use-by instructions. To the extent permitted by law, we are not responsible for deterioration or loss caused after delivery or collection by improper storage, handling or failure to follow product instructions.

Loyalty, Promotions and Website Use

Loyalty benefits and promotions apply only under the rules displayed for the relevant scheme or offer and may be changed or withdrawn for future orders. Monthly Plans are separate and do not earn or redeem shop loyalty benefits. You must not submit fraudulent orders, misuse the website or interfere with its security.

Law, Liability and Contact

These terms are governed by Maltese law and do not exclude or limit any right or liability that cannot lawfully be excluded. To the extent permitted by law, The Meat Box is not liable for indirect or consequential loss, loss caused by customer misuse or improper storage, or losses relating to business use of products purchased as a consumer.

The version accepted when you order applies to that purchase. We may update these terms for future orders.

Kyle Azzoppardi, trading as The Meat Box
VAT number: MT 2853 9024
93 Il Macellaio, Triq Il-Mimosa, Gwardamangia, Tal-Pieta, PTA 1042, Malta
Telephone: +356 7985 2298
Email: info@themeatbox.mt

If you have a question, concern or complaint, please contact The Meat Box first with your order number and a brief description so we can investigate and work towards a fair resolution.